Health care professionals’ communication skills influence patient outcome, compliance and satisfaction. In the past years training has been increasingly provided to improve health care professionals’ communication, however only few studies assessed the effectiveness of the training. The aim of this study is to evaluate the perceived effectiveness of communication training, as perceived by health care professionals and patients in cardiac rehabilitation. In the Cardiovascular Institute of Camogli 24 health care professionals attended a course in order to improve their communication skills. The Health Care Communication Question-
Miglioretti, M., Nasorri, C., Passoni, E., Sommaruga, M., Gremigni, P. (2007). Efficacia di un percorso formativo sulla comunicazione operatore sanitario-paziente in cardiologia riabilitativa. PSICOLOGIA DELLA SALUTE, 2007(2), 87-99 [10.1400/99588].
Efficacia di un percorso formativo sulla comunicazione operatore sanitario-paziente in cardiologia riabilitativa
MIGLIORETTI, MASSIMO;
2007
Abstract
Health care professionals’ communication skills influence patient outcome, compliance and satisfaction. In the past years training has been increasingly provided to improve health care professionals’ communication, however only few studies assessed the effectiveness of the training. The aim of this study is to evaluate the perceived effectiveness of communication training, as perceived by health care professionals and patients in cardiac rehabilitation. In the Cardiovascular Institute of Camogli 24 health care professionals attended a course in order to improve their communication skills. The Health Care Communication Question-
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