The complexity reached by organizations over the last years has deeply changed the role of Knowledge Management. Today, it is not possible to take care of knowledge involved in decision making processes without taking care of social context where it is produced. In this paper a conceptual and computational framework to acquire and represent both social and know-how knowledge is presented based on an integration of case-based techniques and storytelling methodology. The result is the possibility to exploit a unique knowledge structure, named Complex Knowledge Structure (CKS) to model knowledge about a decisional process to solve a problem (i.e. the story) from both the problem solving and communication among people involved viewpoints. © 2009 Springer US.
Bandini, S., Petraglia, F., Sartori, F. (2009). Social and domain knowledge management through the integration of storytelling and case based reasoning. In Metadata and Semantics, Post-proceedings of the 2nd International Conference on Metadata and Semantics Research, MTSR 2007 (pp.365-374). Springer [10.1007/978-0-387-77745-0_35].
Social and domain knowledge management through the integration of storytelling and case based reasoning
BANDINI, STEFANIA;SARTORI, FABIO
2009
Abstract
The complexity reached by organizations over the last years has deeply changed the role of Knowledge Management. Today, it is not possible to take care of knowledge involved in decision making processes without taking care of social context where it is produced. In this paper a conceptual and computational framework to acquire and represent both social and know-how knowledge is presented based on an integration of case-based techniques and storytelling methodology. The result is the possibility to exploit a unique knowledge structure, named Complex Knowledge Structure (CKS) to model knowledge about a decisional process to solve a problem (i.e. the story) from both the problem solving and communication among people involved viewpoints. © 2009 Springer US.
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