Job quality in the platform economy: From right to service [La qualità del lavoro nella platform economy: Da diritto a servizio]

The platform economy represents a new phase in the transformation of the organization and regulation of work, characterized by an increasing tendency to generate non-standard and flexible job that continue to stay outside the traditional forms of identification, protection and contractualization of labor. The aim of our analysis is to evaluate the impact of the platform paradigm on job quality of work by adopting the OECD Job Quality Framework within a qualitative research design based on the triangulation of data sources relating to various forms of platform work in Italy. The analysis highlights the diversification of risk profiles among platform workers and the platform's tendency to transform the quality of work from a right to a service provided to users.