At the state of art, service ecosystems are seldom considered under a holistic perspective, whereas silos oriented perspectives prevail (the organizational level, the ICT level, and so on). Due to this separation of concerns, it is difficult to provide comprehensive solutions to plan service oriented initiatives combining models and solution developed at different levels. A significant problem in this scenario comes from the multi-faceted relationship between real services, which impact on the information system as a whole, and Service Oriented Computing (SOC), which is a paradigm to support ICT-based service automation and management. In this paper, we discuss an interpretative approach aiming at bridging the gap between services and SOC. The approach is based on a conceptual model called eGora*. The discussion is supported by a real life scenario based on previous on the field experimentations.
Comerio, M., Grega, S., Palmonari, M., Viscusi, G. (2012). Alignment of Service Science and Service Oriented Computing: a Unified Interpretative Approach to Service Design and Planning. In Information systems: Crossroads for organization, management, accounting and engineering: ItAIS: The Italian Association for Information Systems (pp.526-526). New York : Springer [10.1007/978-3-7908-2789-7_56].
Alignment of Service Science and Service Oriented Computing: a Unified Interpretative Approach to Service Design and Planning
COMERIO, MARCO;PALMONARI, MATTEO LUIGI;VISCUSI, GIANLUIGI
2012
Abstract
At the state of art, service ecosystems are seldom considered under a holistic perspective, whereas silos oriented perspectives prevail (the organizational level, the ICT level, and so on). Due to this separation of concerns, it is difficult to provide comprehensive solutions to plan service oriented initiatives combining models and solution developed at different levels. A significant problem in this scenario comes from the multi-faceted relationship between real services, which impact on the information system as a whole, and Service Oriented Computing (SOC), which is a paradigm to support ICT-based service automation and management. In this paper, we discuss an interpretative approach aiming at bridging the gap between services and SOC. The approach is based on a conceptual model called eGora*. The discussion is supported by a real life scenario based on previous on the field experimentations.
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