Quality Evaluation for Strategic Alignment Engineering: an eGovernment application

This article explores the role of quality evaluation to measure strategic alignment and support strategic IT requirements. In particular, the focus is on eGovernment context that presents a set of characteristics asking for different evaluation metrics from the ones adopted for business in the private sector (usually more investigated in terms of IT strategy alignment). The proposal approach implements a subset of a quality framework on a real scenario for the purpose of quality evaluation. It exploits real-life data from interviews and questionnaires filled by a first sample of non-EU foreign researchers and students in the scope of the Computer Science department where the authors are affiliated, who have applied their residency permits within the past three years. Finally, a probabilitybased analysis is carried out in order to elicit quality dimensions with priority among the ones considered.