We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology. © 2008 Elsevier Inc. All rights reserved.

Batini, C., Viscusi, G., Cherubini, D. (2009). GovQual: A quality driven methodology for E-Government project planning. GOVERNMENT INFORMATION QUARTERLY, 26(1), 106-117 [10.1016/j.giq.2008.03.002].

GovQual: A quality driven methodology for E-Government project planning

BATINI, CARLO;VISCUSI, GIANLUIGI;CHERUBINI, DANIELA
2009

Abstract

We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology. © 2008 Elsevier Inc. All rights reserved.
Articolo in rivista - Articolo scientifico
eGovernment, GovQual methodology
English
2009
26
1
106
117
none
Batini, C., Viscusi, G., Cherubini, D. (2009). GovQual: A quality driven methodology for E-Government project planning. GOVERNMENT INFORMATION QUARTERLY, 26(1), 106-117 [10.1016/j.giq.2008.03.002].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10281/22601
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