The debate on the language/action perspective has be!en receiving attention in the CSCW field for almost ten years. In this paper, we recall the most relevant issues raised during this debate, and propose a new exploitation of the language/action perspective by considering it from the viewpoint of understanding the complexity of communication within work processes and the situatedness of work practices. On this basis, we have defined a new conversation model, the Milan Conversation Model, and 'we are designing a new conversation handler to implement it
DE MICHELIS, G., Grasso, M. (1994). Situating conversations within the language/action perspective: The Milan Conversation Model. In Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work, CSCW 1994 22 October 1994 (pp.89-100). New York : ACM Press [10.1145/192844.192880].
Situating conversations within the language/action perspective: The Milan Conversation Model
DE MICHELIS, GIORGIO;
1994
Abstract
The debate on the language/action perspective has be!en receiving attention in the CSCW field for almost ten years. In this paper, we recall the most relevant issues raised during this debate, and propose a new exploitation of the language/action perspective by considering it from the viewpoint of understanding the complexity of communication within work processes and the situatedness of work practices. On this basis, we have defined a new conversation model, the Milan Conversation Model, and 'we are designing a new conversation handler to implement it
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