Many available services have been designed for a single-channel world, Web and Internet typically. In a real world scenario, an ever-growing number of users take advantage of different kinds of communication channels and devices. In this paper, we propose a methodology to formalize the re-design process of these services to support multi-channel access in different contexts. The methodology considers the channel characteristics, the location of users and the context of use to characterize the new services. It has been tested in a case study: the Italian National Project of Identification and Registration of Bovine Animals. Copyright 2004 ACM.
Comerio, M., DE PAOLI, F., Grega, S., Di Francesco, C., Di Pasquale, A., Batini, C. (2004). A service re-design methodology for multi-channel adaptation. In International Conference On Service Oriented Computing (pp.11-20). ACM.
A service re-design methodology for multi-channel adaptation
COMERIO, MARCO;DE PAOLI, FLAVIO MARIA;BATINI, CARLO
2004
Abstract
Many available services have been designed for a single-channel world, Web and Internet typically. In a real world scenario, an ever-growing number of users take advantage of different kinds of communication channels and devices. In this paper, we propose a methodology to formalize the re-design process of these services to support multi-channel access in different contexts. The methodology considers the channel characteristics, the location of users and the context of use to characterize the new services. It has been tested in a case study: the Italian National Project of Identification and Registration of Bovine Animals. Copyright 2004 ACM.
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